Operations

Capital dollars lose value the longer approved projects sit idle. Nearly 40% of healthcare organizations take more than 12 months to move a project from plan into execution, and many stall 9 to 10 months after approval, while emergency repairs…

Unprecedented growth creates unprecedented complexity. As Ochsner Health expanded to 47 hospitals across the Gulf South, medical device spend climbed 141% between 2018 and 2024 — and a growing share of procedural spend remained invisible to the teams managing it.…

Health systems face mounting pressure to optimize capacity, improve patient flow and time capital investments correctly. Traditional planning tools rely on averages that flatten the real variability of patient acuity, arrivals and clinical decision-making, leaving leaders with incomplete insight into…

Referrals are one of the highest-volume workflows in healthcare and one of the most broken. In one large health system study, only about 54 percent of inbound internal referrals were completed. That gap represents more than lost revenue. It reflects…

Transportation has long been treated as a back-office function in healthcare. That assumption is now driving real financial and operational losses. A new report from Becker’s Healthcare, in collaboration with Uber Health, surveyed 150 healthcare leaders on how their organizations…

Outpatient revenue is growing at nearly twice the rate of inpatient — yet in many health systems, ambulatory operations remain fragmented and disconnected from health system strategy. The result: referral leakage, blocked demand, provider burnout and budgets built on assumptions…

Patient throughput issues are often treated as isolated capacity problems. In reality, they reflect deeper breakdowns across clinical operations, patient access and revenue cycle, driving avoidable delays, excess length of stay and missed revenue opportunities. Hospitals that improve throughput can…

Hospitals generate vast amounts of clinical and operational data each year, yet only a small portion is actively used to guide care delivery. At the same time, virtual care programs often rely on disconnected workflows that limit visibility, slow decision-making…

Physician compensation decisions are becoming harder to manage as organizations grow, integrate practices and compete for scarce clinician talent. Persistent provider shortages and rising competition are pushing health system leaders to rethink how compensation is structured, governed and communicated. At…

Labor remains hospitals’ largest expense, yet many organizations still struggle to manage it effectively. Persistent workforce shortages, rising premium labor and fluctuating patient demand have made traditional approaches insufficient. Organizations that rely on retrospective reporting often react too late, absorbing…