Becker's Oncology

Every health system, from a 15-location clinic group to a national system with tens of billions in revenue, shares the same overlooked front door: the phone. Yet, almost none of them treat it as a revenue channel. Abandoned calls, long…

From the moment a 911 call is placed to the moment help arrives, every second and every detail matters. In a health system, that call might originate in a patient-care area, an emergency department, a medical office building, a parking…

At Inova Health System’s adult infusion center, patient hours had climbed significantly. Then severe understaffing hit — and leaders faced a hard question: could they hold that volume with fewer nurses at the bedside? The proposed fix, a new nurse-pull…

Medicaid members with behavioral health conditions pass through emergency departments, inpatient units and outpatient follow-up as though each were a separate system. For most plans it is, and the members who need coordination most are the least likely to get…

Follow-up colonoscopy rates after a positive stool-based test range from 24-75%, according to NCQA. Same test, same result, very different odds that the whole screening continuum actually gets completed. That spread has been invisible in quality reporting. HEDIS scored health…