Breast cancer patients preferred recommendations authored by ChatGPT over those written by physicians, according to a survey conducted by researchers at Albuquerque-based University of New Mexico Comprehensive Cancer Center.
Researchers asked 51 adult breast cancer patients and 15 physicians to evaluate two responses to four different care scenarios. For each scenario, survey participants read one response authored by ChatGPT and one authored by a physician, the cancer center said in a May 11 news release.
Both physicians and patients preferred the ChatGPT responses, at 59.6% and 68.3%, respectively. Patients specifically preferred ChatGPT responses for helpfulness, empathy and informativeness.
“These findings suggest that physicians could combine GPT-generated responses preferred by patients with their own recommendations to improve clinical communication,” the news release said.
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