Live Webinars

Payment integrity has long been constrained by audit capacity and review quality. When teams only audit what they’re staffed to handle and consistency varies widely across reviewers, it’s difficult to measure true hit rates or maintain quality at scale. AI…

Healthcare consumers no longer benchmark their experiences against other hospitals. They benchmark them against every digital experience they have — banking, retail, travel, entertainment — and they expect the same convenience, transparency, personalization and seamless communication from their care. Most…

The business case for workforce investment doesn’t look the same in every organization — and it shouldn’t. In some rooms, the win is stakeholder buy-in. In others, it’s proving you can keep momentum and morale through disruption. And sometimes, it’s…

Most oncology programs are built around the clinic visit. But much of what determines a patient’s experience happens outside it — symptoms that worsen at home, caregivers who struggle without guidance, social needs that surface mid-treatment and questions that go…

Hospitals lose millions of dollars each year to decisions made before a patient is ever discharged. The most consequential is often the first: whether to classify a patient as observation or inpatient — a single choice that can alter reimbursement…

Pressure injuries remain one of the most common and most preventable forms of patient harm — and CMS is about to measure them far more closely. The CMS Hospital Harm: Pressure Injury (HH-PI) electronic clinical quality measure (eCQM) introduces reporting…

Hospital pharmacy teams have spent years mastering cost control. But as care shifts to outpatient settings and specialty and infusion therapies grow as a share of the formulary, medications are no longer just budget line items – they are potential…

AI moved into the healthcare contact center fast, and the results have been uneven. Some organizations report real gains in efficiency, staff capacity and patient experience. Others never made it past the pilot or applied AI to problems it was…

As consumers increasingly turn to AI to evaluate their own wellness, health systems face a pivotal moment: the chance to lead the shift from reactive medicine to proactive health management, rather than watch that trust move elsewhere. In this session,…

Robotic-assisted joint reconstruction has reshaped how surgeons plan and perform total joint procedures. Most of the attention goes to implant positioning and surgical precision. Far less goes to the operating room that has to support those procedures day after day.…