AI moved into the healthcare contact center fast, and the results have been uneven. Some organizations report real gains in efficiency, staff capacity and patient experience. Others never made it past the pilot or applied AI to problems it was…
Presented by:
- Tara Aldridge, Director of Enablement, Vonage
- Aamer Ahmed, MBA, VP & Chief Experience Officer, Tampa General Hospital
- Philip Quick, Chief System Access Operations Officer, UChicago Medicine
- Jesse Dodd, Director of Patient Access, University of Texas Medical Branch
